FAQ

How do I place an order?
Placing an order is simple! Just select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the easy steps to enter your payment information, and your order will be on its way.

Is my payment information secure?
Absolutely! We prioritize the security of your payment details with two key measures:

  1. Our payment platform is PCI-DSS certified, meeting global security standards for handling cardholder data.

  2. We use end-to-end encryption to fully protect your credit card details, billing address, and other payment information. You can trust that every transaction is 100% secure.

Order Processing and Delivery Times
The process is divided into two stages:

  1. Order Processing: Once your order is confirmed (usually within 12 hours of payment), we will process and ship it within 2 business days.

  2. Delivery Time:

    • Domestic Orders: Standard delivery time is 3-8 business days.

    • International Orders: Delivery may take 5-22 business days, depending on your location and local customs procedures.

Can I track my order?
Yes! Once your order ships, we will send a tracking number to your registered email. You can also find the number in the "Order History" section of your account.
Use the tracking number on the courier’s official website (like UPS or DHL) to check the real-time status of your shipment, including the estimated delivery date.

Shipping Fees
We offer free standard shipping on all orders, with no minimum purchase requirement.

Product Assembly
No assembly required! All products are fully pre-assembled before shipping. Simply unbox and your item is ready to use in under 1 minute—no tools or extra steps needed.

Return Policy
We offer a 30-day return guarantee on all products:
If you're not satisfied with your purchase, you can request a return within 30 days of receiving the product.
We cover all return shipping costs.

Contact Customer Service
You can reach our customer service team via email at:
Email: quinbygerald47399@outlook.com
For quicker assistance, please include your order number (if applicable) and a detailed description of your issue (e.g., order issue, return request).
Response Time: Our team will reply within 48 business hours (Monday to Friday, excluding holidays).